QA/IT Intern

Full Description

UniversalGiving™, an award-winning global social-entrepreneurship nonprofit organization, is looking for a QA/IT Intern to join our exciting team. The QA/IT Intern will support Product Development, working closely with UniversalGiving's Senior Product Development Manager and Developers. The intern is expected to assist in the planning of test procedures, perform rigorous testing of new website features and applications, coordinate with team members to perform additional testing, and collect feedback on results.

UniversalGiving™ internships offer exciting opportunities to those wishing to make a significant impact and contribution to our global communities. Join UniversalGiving and work closely with a dedicated international team, while gaining valuable skills and insight in a social-entrepreneurship nonprofit organization.

Testimonial

"The Product Development team at UniversalGiving is a smart, effective, and responsive group of people. Team members constantly offer each other feedback and support. You never feel that your work is being taken for granted. I feel very lucky to be a part of the PD team!" - Jane Lanman, QA Intern

About UniversalGiving

UniversalGiving™ is an award-winning website allowing people to donate and volunteer with top performing projects all over the world. Our projects are vetted through a proprietary Quality Model™ to ensure the most effective, trustworthy philanthropy possible. Unique to UniversalGiving, we take no cut on donations. 100% of your donation goes directly to the cause.

Located in the heart of San Francisco, UniversalGiving has been profiled on CBS and in FOX Business Network, and has also been featured inBusinessWeekFast Company, CSRWire, WomenEntrepreneur, Oprah.com, NBC News, The Christian Science Monitor, The New York Times, The Financial Times, MarketWatch, CNNMoney.com, Change.organd See Change Magazine. UniversalGiving™ is the 2010 winner of the Opportunity Knocks' Best Nonprofit to Work for Award.

CEO Pamela Hawley is a winner of the Jefferson Award (the Nobel Prize in Community Service) and was selected as one of 50 leaders to the White House's Next Generation Leadership and Social Innovation event. She is also a Finalist for Ernst & Young's Entrepreneur of the Year Award, and a Colburn S. Wilbur Leadership Fellow at the Global Ethics Institute. She has been chosen as a Fast Company Expert Blogger on CSR.

Duration: This is an unpaid internship with a commitment of 15-20 hours per week for 4 to 6 months (6 months preferred). Ideal candidates are available to work in our downtown San Francisco office.

Responsibilities:

• QA:

oTake a critical role in the deployment cycle and production release of application components and interfaces experienced by hundreds of internet viewers around the world

oCollaborate with our product development team to deliver with quality and efficiency

oDevelop, modify, and execute software test plans to ensure exemplary quality of UniversalGiving's website

oCoordinate with other team members to perform rigorous testing, collect detailed feedback, track bugs, and report findings

oPrepare maintenance documentation

• IT:
  

oWork with team leadership on multiple technology projects to identify issues, prioritize efforts, deliver results, and document information

oProvide systems administration support for Windows Server 2003 including User Accounts and Security, Connectivity settings, Hardware components, Devices/Drivers, and Backup procedures

oReceive, Troubleshoot, and Respond to technical issues raised by team members including problems with connectivity, network, and general malfunction

oManage synchronization of PDA devices with our relationship management tool (Salesforce.com)

oResearch and provide astute recommendations for potential hardware/software purchases, upgrades, and changes

Qualifications:

• Understanding of basic software engineering concepts, software testing life cycles, and Agile development
• Knowledge of open source concepts, relational databases, and frontend technologies with experience in any of the following specific areas being a bonus: HTML, CSS, JavaScript, JSP, SQL, XML
• Familiarity with developer technologies and testing/collaboration tools with experience in any of the following specific areas being a bonus: Apache JMeter, Altassian Jira and Confluence, Selenium, SVN
• Meticulous attention to detail is required
• Strong communication and collaboration skills
• Proactive, team player able to work adeptly in a fast-paced environment
• Passion for quality assurance and testing of internet websites
• Hands-on experience with Salesforce.com is a major bonus
• Experience providing general IT support to both Windows and Mac users
• Basic skills in information technology systems management
• Interest in nonprofit work, international issues, philanthropy
• Full support of the mission and vision of UniversalGiving™

Benefits:

• Applied, hands-on experience owning and leading QA/IT projects for a global website
• Experience working at a global, social-entrepreneurship nonprofit
• Collaboration within a positive team environment
• Increased understanding of and alignment with global issues
• Networking with other nonprofit professionals
• Career mentoring with Pamela Hawley, Founder & CEO of UniversalGiving™
• With positive work experience, references provided
• For students, class credit can be arranged according to school requirements

To Apply:

Email your resume and cover letter to volunteers@universalgiving.org with "QA/IT Intern " in the subject line. Applications are reviewed on a rolling basis. No phone calls please.

UniversalGiving™ is committed to understanding and representing the diverse populations it serves worldwide. Members of all ages, genders, sexual orientations, races, ethnicities, nationalities, physical abilities or disabilities, religions or beliefs, and cultures are welcome as employees and volunteers in our organization. We believe that a diverse team will best serve our diverse populations.

UniversalGiving's vision is to "Create a World Where Giving and Volunteering Are a Natural Part of Everyday Life."™

For more information please visit:

• UniversalGiving's website
• UniversalGiving's Blog: PhilanthroPost
• CEO Pamela Hawley's Blog: Living and Giving
• Follow Us on Twitter: @UniversalGiving and @PamelaHawley
• Like us on Facebook