Director of Complaint Resolution

  • Tampa, FL, US

To Apply

Applicants should send a resume/CV and a cover letter indicating interest in the position to Judge Laura Safer Espinoza at careers@fairfoodstandards.org. The subject line of the email should read "Director of Complaint Resolution." Please indicate in the body of the email where you found the position. Applications will be considered on a rolling basis.

The FFSC is an equal opportunity employer committed to developing a workforce that reflects and can relate easily to the diverse populations involved in the Fair Food Program.

About FFSC

The mission of the Fair Food Standards Council (FFSC) is to monitor the development of a sustainable agricultural industry that advances the human rights of farmworkers, the long-term interests of growers, and the ethical supply chain concerns of retail food companies through implementation of the Fair Food Program (FFP), a unique worker-led, market-driven social responsibility program that emerged from the Coalition of Immokalee Workers' successful Campaign for Fair Food. The FFP has been recognized by human rights experts as "the best workplace-monitoring program" in the US and "one of the great human rights success stories of our day." To learn more, please see the FFSC's annual report.

FFSC is based in the Tampa Bay area, with work-related travel throughout the Southeast and Mid-Atlantic. Salary is competitive within the non-profit sector. Benefits include employer-paid medical and dental insurance, a generous paid vacation policy, and an employer-matched 401(k) plan.

Responsibilities

  • Manage the investigation and resolution of migrant farmworker complaints received through FFSC's 24-hour complaint hotline and audit procedures;
  • Continuously monitor the progress of open cases, including witness interviews, correspondence with participating growers, and required corrective actions;
  • Negotiate case resolutions, make findings of fact, applying relevant law and the Fair Food Code of Conduct to those facts, draft formal decisions as needed;
  • Supervise and guide a diverse, dynamic team of human rights investigators responsible for executing case intake and investigations;
  • Work closely with FFSC senior staff and management to improve case management and auditing methods;
  • Design, review, and negotiate Corrective Action Plans with participating growers;
  • Assist in the management of arbitration proceedings;
  • Perform additional duties and projects as assigned.

Qualifications

  • Strong written and oral communication skills, including the ability to communicate professionally with individuals of varying backgrounds and educational levels;
  • Extensive, relevant experience with grievance and complaint procedures, legal case management, and/or alternative dispute resolution requiring strong attention to organization, detail, and accuracy;
  • Ability to produce quality work product while meeting tight deadlines and handling competing priorities in a fast-paced setting with irregular hours;
  • JD or other relevant professional degree;
  • Fluency in Spanish/Haitian Creole and familiarity with issues affecting low-wage workers are desirable, but not required.
  • Desire to work closely with people of different nationalities, gender, and education levels.

Fair Food Standards Council Fair Food Standards Council logo

  • Tampa, FL, US

Fair Food Standards Council Fair Food Standards Council logo


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